The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. In addition to a base salary, this position may be bonus eligible. Interested in Workday positions? Customer Care Representative, Human Resources - Virtual Job in Tampa Customer Care Careers - Alight You are This training will take place during the first 5-weeks of your employment, and the hours are full time. Pros. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight Solutions hiring Customer Care Representative -Absence The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. We recognize the importance of a work life balance. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Customer Care Representative, Human Resources (Lincolnshire, IL) job We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. You're able to quickly input and retrieve data while working with the customer on the telephone. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Health, Dental, Vision, Life Insurance and more. These teams are a critical component of Alights health care,retirement and HR-delivery services. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Join our team. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Contact Us | Alight The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Alight Solutions Customer Care Representative Reviews Customer Care Representative, Human Resources - Virtual Open to States The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business It is a very convenient Job I have ever worked. Every colleague shapes how Alight can become better, stronger and brighter together. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Qualifications for a job description may include education, certification, and experience. Customer Care Representative Job Description - Gladly Alight Solutions Customer Service Representative Reviews Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Training will begin for this class on Monday, May 1st Join our team. Alight Solutions hiring Customer Care Representative - Bilingual Find contacts: direct phone number, email address, work experience. We strive for Excellence Every Day by collaborating with our clients and colleagues. This program provides you with the foundation you need to lead to a path of success. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. How much does a Customer Service Representative make at Alight - Indeed Customer Care Representative, Human Resources - Virtual - LinkedIn Alight hiring Customer Care Representative -Absence Management Donor Engagement Guide Job in Minneapolis, MN at Alight 105,000+ Customer Care Representative Jobs in United States - LinkedIn at Alight Solutions. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Alight Solutions Customer Care Representative Human Resources. Customer Care Representative (Open to Eastern & Central Time Zones) Job The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Knowing our products inside and out so that you can . Alight Solutions Customer Care Representative Salaries The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. * Demonstrate a positive attitude, self-awareness and embrace feedback Customer Care Representative Job Description, Skills, and Salary They answer inquiries by phone, e-mail, web chat, or social media. New York Equal Pay for Equal Work Act Statement. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Lensa, Inc. - Lensa is a job search engine. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Our story starts with a simple universal truth: Every business is a people business. Our story starts with a simple universal truth: Every business is a people business. Our story starts with a simple universal truth: Every business is a people business. At Alight, we are reimagining how people and organizations thrive. Career Development & Growth: We provide ongoing training, coaching and development. Because transformation takes a workforce. 2023 Snagajob.com, Inc. All rights reserved. Additional pay could include bonus, stock, commission, profit sharing or tips. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our story starts with a simple universal truth: Every business is a people business. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We strive for Excellence Every Day by collaborating with our clients and colleagues. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Because transformation takes a workforce. Customer Care Representative Resume Examples & Samples for 2023 - JobHero Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Customer Care Representative, Human Resources - Texas Virtual (Work Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Learn how this feature works. * Call Center and Hospitality experience preferred. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. CC Representative I job in Atlanta at Alight | Lensa Find the best jobs in the US, apply in 1 click and get a job today! Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. The estimated base pay is $36,558 per year. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Cons. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. At Alight, we believe a company's success starts with its people. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Type: Full Time - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. . Find out if you meet the requirements! |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Help make it more accurate by adding yours. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Required Skills. Job Details. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Find out if you meet the requirements! Get hired today! * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Alight Customer Care Representative jobs - Indeed At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Initiate new leave cases in our system Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Disabled Person, Inc. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either View similar Customer Service / Guest Services jobs below. The estimated additional pay is $2,234 per year. Visit investor site Looking for an Alight office? At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Inbound Customer Service Representative Jobs (with Salaries) 2022 Get the latest news and information. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Mid Level Learn more about our customer care offices. You will be notified during the hiring process which checks are required by the position. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Visit the company website to obtain information on the company and review the job description prior to your interview. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. It's why we're so driven to connect passion with purpose. Customer Care Representative Human Resources. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. This role is designed for people who have strong empathy and communication skills. Working as a Customer Service Representative at Alight - Indeed Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - The assessors like to know that you are familiar with the company and with the position for which you are interviewing. READ MORE Important information: to demonstrate your interest in the role. Si es as , entonces ReedGroup es para ti! Alight Solutions offers a promising . * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) You will be notified during the hiring process which checks are required by the position. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Find out if you meet the requirements! The mission of our customer care teams exemplifies the need for humanunderstanding. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Our Promise * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.