It shouldnt be like this, I know. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. I try to get them to give me the reason for the return. 11:34 AM Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Do I need to pay extra for the eBay Money Back Guarantee? If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Learn more about our Condition of returns policy. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Some returns may remain open for up to 35 business days. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. eBay Business Equipment Purchase Protection. We'll automatically close a return request if there's been no activity. Your order guaranteed or your money refunded - eBay Ebay sides with buyers in not as described claims. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. 01-08-2020 If the buyer is responsible, choose your return address from the dropdown menu. A dialog will open as you type your search terms. (MBG). Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Here you can discuss all things shipping with other members. I can only put it in the listing. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. How to Handle an eBay False Item Not As Described Return Select. We've outlined your response optionsbelow. You'll also be responsible for covering return shipping costs. Tip Welcome to the Shipping board! This is a good option for low-value items. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Ebay sides with buyers in not as described claims. If your item hasnt arrived, or isnt as described,let the seller know. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Never received the item and i contacted ebay and seller and no response. I find that if an item sells once, it will again. Before you can send an item back to the seller, youneed to start a return. In such cases, the responsibility for the costs of the return is according to the sellers policy. Spread the word, we know how to break the . This is a win win for both of us. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. The eBay Resolution Centre is at the bottom of this page. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Returns happen. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. We guarantee that you will get the item you ordered or get your money back. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. If you bought it over eBay and it isn't right, it's the seller's problem not yours. I have been selling on eBay for 23 years and I do not accept returns and never have. This is a good option for low-value items. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. nirE troP ,naM fo elsI. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). It's popular to hate on eBay "Not As Described" Return policy - reddit If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Refund the buyer, the buyer keeps the item. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. 1. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. In most cases this is true. The eBay Money Back Guarantee is not a product warranty. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. Its very, very important to take photographs for your records both using freight and Fedex and UPS. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. eBay Buyer Protection for Buyers Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Item not as described but seller refuses to refund - eBay By having insurance, the buyer got his money back and I was still paid for my item. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Shipping has definitely been delayed with everything going on. That is assuming the item is truly Not as Described. So what happens if your eBay item is not as described? I'd really like another option. I always encourage our members to use those photos! If you want the items back before refunding, I'd accept the return and send them a shipping label. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. This was one of those times I was pretty happy I had taken photographs while I was packing it. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Read our article on, Need help with return shipping? See our page on. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Sorry it happened to you , but ebay does not care about us sellers. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings.