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Aqua has 1 job listed on their profile. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . 215 were here. Probably due to illegal aliens working there with no leadership. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. It came in December of 2021. 04/22/2022. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. lpi aqua living I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. Oct 30, 2018. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. International Association of Better Business Bureaus. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. (The consumer indicated he/she DID NOT accept the response from the business.). Now that winter is back we are seeing all the signs of last year. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. I think they are working on improving that. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. Thats just insane for a person being 5 days late to make a payment. Im in Colorado and order a spa last year. Gary was great with information and able to answer all our questions without any pressure. Upon receiving it home and after the installation I realized that what I purchased is not what I received. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. DO NOT BUY FROM LPI INC!!! Numerous emails and messages went unanswered to **** from customer service. Lets here people thoughts on this company. Our exclusive components, processes, and features will allow you to do what you deserve, relax. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. A gentleman did finally walk me through a possible fix. Cover sagged almost immediately! But now its 5-6 months since purchase. The guy that delivered my hot tub that Danielle suggested was awesome. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. It came in December of 2021. Ready to upgrade your hot tub experience with a hot tub pergola? Aqua Living Factory Direct is . Sincerely, For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. Seating: 3 Gallons: 350 Weight: 945 lbs. You were advised that the payments would be acceptable. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. We are still facing unprecedented demand for our product, with no signs of things slowing down. Shoulder & Calf Jets. . I am beyond pleased with all of them and will continue to use no one but them in the future. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. Did you return your unit? The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The cover was so misaligned that i can see through the center into the tub. Add the luxury of a brand-new spa, or hot tub to your home today. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. I received the cover in early December and there were NO metal strips built in. AQUA LIVING FACTORY OUTLETS - Revdex.com We look to resolve this as quickly as possible. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. I had very similar situation. 347 total complaints in the last 3 years. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. After some thought, we purchased the G-7 and just love it. The solution? Take a virtual of one of our Aqua Living Factory Outlet showrooms. The reason for the change remains uncertain, however . Login with username, password and session length. A good hot tub cover will serve you well for quite a while. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. Purchasing a spa from this company is the single worst house-related decision I have ever made. They are all under 5k. LPI said to discard the incorrect panel and they'd correct this error. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. LPI is also moving away from dealer-based sales and going customer-direct. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) How much is a. Read about the different types of hot tub insulation and the pros & cons of each. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. Then an estimated completion date of June 26. If your hot tub is damaged beyond repair or youre replacing it with a new one, you need a plan for removing and disposing of the old one. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Now I am told it will be in production on 1/8. He found it buried under some expanding foam. ****** ***** Our records indicate the cover lift was received on Saturday 1/28/23. Management will be reaching out to the customer shortly to further discuss. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. I loved the G2 model hot tub I bought from them for about one year. SOLD MAY 2, 2022. Im yet to get a check for what Ive paid or the financing off my credit report. These people are crooks and are lying about there ability to make and deliver on tubs. Fortunately, its relatively easy to restore the wooden panels around your hot tub. Staples hold the wood frame together. After going home, we did research on LPI, INC and found that they were not a reputable company. The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. Home; Services; New Patient Center. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" Read more about 5 Ways Hot Tubs Improve Your Health! A request to expedite your components has been made. This field is for validation purposes and should be left unchanged. 4.71 out of 5. AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Or from pretty much anywhere. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. The next is probably "how much does a swim spa cost?" they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! Learn more about what aqua therapy is and the many benefits these programs deliver. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. On sale for only $4699! Idaho Child Custody: The Right Evidence & Winning Your Case. If youre someone who demands the best of everything, premium features like those are a need, not a want. He then sent me a message saying hes canceling the order. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. Give away 20,000 free hot tubs lol. Learn how to avoid this issue and quickly fix it if it does occur. BBB Business Profiles may not be reproduced for sales or promotional purposes. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. So you better learn to work on it. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. We apologize for the delay. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. Tub still leaked and started to have electrical issues because of it. Full Foam. **** still has not shipped this panel. Plug & Power PP31 Spa - Aqua Living Factory Outlets With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Comparisons of the different types of materials that hot tub shells are made from. "We are thrilled to become part of the LPI family. The company constantly is blaming him. When we hooked it up, it did not work, the pumps leaked. 2,550 Sq. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. All Rights Reserved. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. All products are proudly made in the USA. Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. Stay away from Catalina Spas!! They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. Spa Repair & Swim Spa Maintenance. They dont stand behind their warranties. I'm very disappointed with the quality of this spa, and even worse the level of customer service. But beyond the pleasure of soaking, these spas offer real health benefits. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. They ended up canceling my order after i made 3 payments. They have been absolutely amazing from start to finish of my hot tub purchase and set up. MSRP - $8199. Aqua Living Factory Outlets. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. You get what you pay for with these. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. It took 8 months to get the extra filters that I purchased at original purchase date. They only care of you pay and once that happens they can stall you for years and never give you anything. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. Needless to say I never heard from her again. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets We appreciate the opportunities they have provided us and trust in our hot tubs. When I contacted the dealer I was referred to lpi directly. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. LPI is a dynamic . One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. It is now 11/9/2020 and still no repairs for the panel or cover. Hot tub maker LPI adding 200 jobs to Johnson City operations No issues with the pen either. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. Now they won't return my calls or emails. They are made In Tennessee under a number of names. I am unable to get the case manager to actually talk to me to resolve this. I am now paying out of pocket for repairs to my spa, even though it is under warranty. They are owned by Watkins Wellness. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Simply start adding items to your cart or contact us if you have any questions. There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. We have found information that says there is cooling off period and think this would apply. 24 March 2022 Omega X Swatch: Bioceramic MoonSwatch collection Bioceramic MoonSwatch - Mission to the Sun SWATCH SALUTES ONE OF THE MOST ICONIC WATCHES OF THE SWISS WATCH INDUSTRY, by introducing the 11 pieces BIOCERAMIC MoonSwatch collection Swatch has collaborated with Omega to imagine an innovative Swatch take on the Speedmaster Mo HP Pavilion GeForce RTX 3050 AMD Ryzen 5 15.6-inch FHD (1920 x 1080)144 Hz IPS 512GB M.2 SSD Windows 10 with Free Pre-installed MS Office Home & Student 2019 Gaming Laptop -15-ec2087AX (46R32PA) 47,990.00. LPI transitions to retail direct model | SpaRetailer This demand led LPI to make what Hatley says were very tough decisions about the future of the company. but communication is key to success. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. Sometimes less is sometimes more, and hot tubs are no exception. A leak from your hot tub might be alarming, but its often easily fixed. However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. Every interaction with this company is terrible. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. We purchased on June 2020 delivered 5/21. We currently have been carrying out bucks to fill the tub. I'm still in my first year of owning this joke of a hot tub. When it was delivered the entire front panel was damaged and the cover had a tear in it. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. Aqua Sketch 2 | CIRCLE ART - Nordly Living Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. Covid has changed the game. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. . This profile is powered by Birdeye. What state do you live? Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Follow and subscribe to watch spectacular Rocket League events. AQUA LIVING FACTORY OUTLETS - 73 Photos & 12 Reviews - Yelp I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. Filters are an essential part of keeping your hot tub water clear and pleasant. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. They are cheaply made and are not very energy efficienct. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. ukrainian military patches; silicone sealant disadvantages; lpi aqua living; June 22, 2022 . Factory Installed Ozonator - INCLUDED. 140 complaints closed in the last 12 months. Home - LPI, Inc. Only he didnt actually fix it. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. But thats given you ever get it built and delivered. LPI, Inc. | Reviews | Better Business Bureau Profile I ordered it July 15th. Dr. Wellness X-3 Spa. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. This field is for validation purposes and should be left unchanged. Its purpose is to strengthen the They are on Craigslist in my market. See our Beginners Guide to Buying a Hot Tub. I really love Huion 's nibs, they're made of a very durable hard plastic. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. I really don't think it is that bad of a product, I just think they have really really really bad customer service. LPI Eliminating Dealer Program. Just wondering cause I just ordered one. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. Please contact ***** at 423-349-2969 to discuss possible solutions. The reason for the change remains uncertain, however, the brands they market have remained the same. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. Your warranty case ******, has been opened. This has incurred a significant cost as well as we should not have to be adding water every week. ************. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. When I followed up again. 520B E Hebron St. Charlotte, NC 28273-5989. My purchase date was 10/30/2020, We were promised delivery By February 2021. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. Thanks for your review Jerry. Spa Accessories - Aqua Living Factory Outlets Been using it for a little over a year now, no issues yet. There's no way I should owe that much. When shopping for a hot tub, the number of choices can seem overwhelming. There was no Audio system installed. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications . Submitting a response indicates a willingness to work with customers to make things right. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. Beat local competitors. SWIM SERIES Click on an image below to learn more about the product. I don't think Dr Wellness has a tub anywhere near 20k. 151 customer reviews of Aqua Living Factory Outlets. Multi-Layered Fiberglass Reinforcement. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. There are probably 50 brands better. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. BBB Business Profiles are subject to change at any time. Aqua Living Factory Outlets - Hot Tub Insider Dig through our best stories from the magazine, all sorted by category for easy surfing. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Grow your business. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. Thank god. So he came out again. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Read about common issues that spa & hot tub owners run into and how to fix them. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. My experience with this company could fill a book. I never asked to cancel the order only to get my tub. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. We accept payment through Paypal ONLY, the fastest and safest way. LPI is also moving away from dealer-based sales and going customer-direct. If I could give zero stars I would. lpi aqua living - The North Creek Clinic In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. I used to have a Wacom tablet and the nibs just melted away. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Do yourself a favor and buy a Jacuzzi brand. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. With locations across the country youll always find the best deals. Find contact's direct phone number, email address, work history, and more. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. There was correspondence between a representative and the customer with an offer being made. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. If you want a professional to help you every step of the way ask for Danielle. Aqua Living is looking for a competent Inventory . Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment.