qantas customer service agent recruitment process

Great job! And how exactly do you prioritize? ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". The process took 4 weeks. Several examples include: After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. When you applied for the job and read the job description, this likely would have been listed as a requirement. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. You can track your Qantas Points, shop and more. A poor customer experiences and how did you handle it. Assure them that you will take this duty very seriously. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? Aug 2022 - Present8 months. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Customer Service Agent - Outsourcer Global As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. The process took 2 months. I applied online the Qantas website and I got an email about a week later for chat interview. Great! Nice job! The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Short seminar followed by a one on one interview. Toggle navigation beckton gas works railway; how to find ceres in your chart You can track your Qantas Points, shop and more. The key point here is to be active in the group and show the assessor you are able to work within the group. The first time you apply, you'll need to create an account with us. Our customer service teams represent us on the ground and in the air. Step 4; Invited to an online group assessment. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. I applied online. Have you ever had a difficult situation with a customer and how did you resolve it? Qantas - Customer Service Agent | Glassdoor It was 5 questions about customer services. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. I am friendly and love working together.". If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. . Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Great job! Find out how to change your booking, contact your local Qantas Office and get answers to other questions. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Establish customer relationships and follow up with customers, as needed. Well Overdue: Qantas' Woeful Customer Service Finally Gets Called Out What kind of businesses? Qantas Customer Service Agent Interview Questions | Glassdoor Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. 1. A poor customer experiences and how did you handle it. Request wheelchair assistance. Have you ever had a difficult situation with a customer and how did you resolve it? Good interview day. If you've ever undergone a background or employment verification check for a past job, mention this as well. Aww crap I was in a panic. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Qantas hires headhunters to find Joyce replacement "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. 2 of them, i just need to say yes or no. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. Why do you want to be a customer service agent? These may be used as an additional objective, reliable and relevant assessment method. "I have no issue being subjected to a criminal background check and employment verification. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. Download our free online tools for individuals with dexterity limitation. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. As you answer, keep this in mind. We heard back from Qantas the next day regarding whether we passed or not. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Bookcar hire,car specials, commercial vehiclesandairport transfers. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. Make your answer more meaningful by discussing them. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Skilled in Banking, Operations Management, Consulting, and Retail. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. Have a question or concern? What ideas have you brought to a previous role that have benefitted other staff? During that one-on-one meeting, did your coworker explain their perspective? I applied online. Terms and conditions apply. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. Discover our Australian domestic and international network, airline partners and oneworld. I interviewed at Qantas (Sydney, NS). Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. The height requirement is between 163cm and 183cm. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. What was different about these new timesheets that made the employees actually fill them out? Earn Qantas Points on our huge range of accommodation options worldwide. describe a time you have done your work above and beyond Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. Bookcar hire,car specials, commercial vehiclesandairport transfers. Answer dates might appear two to three weeks before they were published. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. The Qantas Airways reservation number is +1832 (460)1113. Qantas are a good company to work for with regards to pay and conditions. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Emotionally intelligent? In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. State you would be proud to work for a company that is so dedicated to helping the environment. Online application and then I was invited to submit an online interview which consisted of about 6 questions. As you answer, make sure to talk about the resources you used to help make the change. After that they invited me to attend the Assessment day. I interviewed at Qantas (Sydney) in June 2017. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Designed for small to medium businesses. The Qantas Airways reservation number is ^1:832:460:1113^. Part-time. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. Can you talk more about what a heavy rigid driver's license is and why you got one? Why did you decide to move on from them? I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. Join to connect Qantas. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. Awesome! Find information on travel requirements and more. In each of those roles, the key to my success was mastering the business and the products that I worked with. I applied online. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. When you apply for a job, you'll provide us with confidential information about yourself. Remind the interviewer of how excited you are to familiarize yourself with their company. Company/Organisation: Qantas: Job Post: ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. Our cabin crew represent us in the air and deliver best in class service and customer care. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Ways to check-in for your flight including online and on your mobile. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Makes sense! Join Qantas Frequent Flyerorsubscribe to Red Email today. It consists of five questions. 1. Firstly it was a one on one interview. Start your trip in the exclusive surrounds of one of our world class airport lounges. qantas customer service agent recruitment process Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. What candidates say about the interview process at Qantas. A poor customer experiences and how did you handle it. When did you have to say no to a customer. Earn Qantas Points when riding with Uber to and from eligible Australian airports. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. I applied online. The minimum age requirement is 18 years. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Full-Time. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Terms and conditions apply. Around 20 of us were arranged to seat in a area, professionally dressed. Search and book from over 15,000 cruise itineraries. Excellent! I interviewed at Qantas (Melbourne). Search Qantas timetables for Qantas, QantasLink and Jetstar flights. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Customer Relations Representative - State Farm Agent Team Member Did you strive to go above what was required of you? Tried to book the same flights online and it said "flight full". I would soak in all in-person training and any online module training that I would be put through during my orientation. how did you handle it? Get ready for your big adventure with our dedicated family section. I interviewed at Qantas (Sydney) in Sept 2018. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Salary ok. Just make sure you work for Qantas and not a contractor. What did you accomplish while you operated them? Request wheelchair assistance. The familiar smiles are waiting to welcome you onboard. If a coworker was being unsafe, would you talk to them about it? To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. News that the . By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. Then you need to click on the apply button. Qantas Customer Service Agent Interview Questions - Glassdoor Another station to do your height reach test and have your documents checked over. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Good Customer Service from Qantas - sbsfaq.com Also, reiterate to the interviewer that you always strive to be professional. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. The process took 3 weeks. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. I had a chat interview for my first processing. I interviewed at Qantas (Sydney) in Jun 2017. I got chat interview with Qantas. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Then, explain the steps you would take to find the right person with the answer. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. I was in a panic. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. Qantas Airways Limited 4.0. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. Staff are great. There was a question about working in a high pressure environment A strong communicator? Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. If the policy allowed, I would let the customer know that I would be happy to oblige their request. describe a time you solved a problem without any others help. Customer Service Agent - Full-time Position - $19 - $21/hr. Customer Service Agent Interview. From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. qantas customer service agent recruitment process Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . The first hour was just kind of introduce of the position and the company. Stage 2 was a role play. did anything happen? Excellent! If you've already created your profile, you can sign in and access your application and personal information to . Fly with us and discover the Qantas difference. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. "Success in my last two jobs really showcased my ability to multitask. Upgrade my browser. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Be the first to find this interview helpful. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Then we had group activity and interview with a Qantas staff. I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. I interviewed at Qantas (Sydney) in Jun 2017. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. I had a chat interview for my first processing. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. Quickly jumped on the Internet and checked and the flights were gone. Fly with us and discover the Qantas difference. Track updates on extreme weather or other major issues that may impact your flight. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. Are you good at math? Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. When have you gone above and beyond in your previous role? That's definitely very impressive. Further details of this will be explained to you during the recruitment process. My current employer is required to run a criminal background check on our staff every two years. Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn Accepted Offer. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. Then we had group activity and interview with a Qantas staff. I guess its for if were rights person for this position. Customer Service Agent Perth at Qantas Airways Limited - GrabJobs I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. The first part is an online interview. The process took 3 months. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Get hired today! If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Darwin High School. . what was the resolution?. Be honest about the experience you have that relate to these two items. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. . Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Browse our airport guides and lounge network information. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Qantas Assessment Tests Online Preparation - 2023 - Practice4Me describe a time you have done your work above and beyond With our interactive map it's easy to plan your next trip using money or Qantas Points. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Reason 3: Good customer service can lead to lasting relationships. $13-$24/hr Qantas Customer Service Agent Jobs (NOW HIRING) Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Quick Apply. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. "I've always prided myself on being a true professional in any job that I've held during my career. This especially comes into play when you are . Provide prompt, accurate, and friendly customer . Compare and book travel insurance for your next trip. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Why do you think you're a great fit for the role?

qantas customer service agent recruitment process 2023