What are the viagogo Terms and Conditions? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Dial +1 (866) 788-2482. viagogo - Buy & Sell Concert, Sport & Theater Tickets If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Here's how you can refund your Justin Bieber tickets StubHub to refund canceled events after pandemic complaints Travis Scott performs on stage during Wireless festival in London last year. 2. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Our guarantee does not affect Your statutory consumer rights under UK law. We may investigate complaints and violations of our policies. They keep finding excuses as to why it has not been processed. This does not prevent us from varying these terms without reference to them. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Estereo Picnic Tickets. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. 6.4 Release. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. 1. Chris Brown Tickets. Even after I provide my bank statement to them and their . This will be posted quickly, exposing the company and letting others see what happened to you! In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. I entered the incorrect email when registering, how do I change it? You will be entitled to a full refund or a 120% voucher. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. This company is a total scam. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. BLACKPINK Tour 2023. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. viagogo - Buy & Sell Concert, Sport & Theater Tickets Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Shows from the North American leg were also postponed until 2022 for the same reason. Please add me to this list as I am almost 100% sure I got scammed. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. The tickets were bought by me as a present for my mother and parents-in-law. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. 1.2 Ticketing Exchange. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. All sales and bids are final. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 2.13 Ticket Information. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Otherwise, avoid!!! 2.8 Notification. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . 5.1 Investigations. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Stray Kids Tour 2023. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. This is so we can promote the sale of tickets and items that You list for sale. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Thus, the ticket price shown (before our fees) may include Tax as appropriate. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. All forms of redress are non-transferable and non-refundable. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Viagogo will never pay you after you sold your tickets and you can never get back your money. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Please note this does not include any Tax that may be payable on fees We are required to pay. 2.2 Registration. spiritus Forumite. drug injury lawsuits and product liability lawsuits. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. 7.2 Copyright. 4. Viagogo withholding refunds for cancelled events, Which? finds Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. . 7.3 Additional Policies. Arctic Monkeys Concert Tickets. This tracks your activity using third party cookies. 2.7 Payment Authorisation. When Your Event is Canceled or Postponed. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. One Direction Tour 2023. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus We cannot control the policy of third-party resellers.'. Terms and Conditions. Viagogo had a selection of how much did you want to spend for a ticket. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. BTW the tickets were available also the same day of the concert. viagogo - Buy & Sell Concert, Sport & Theater Tickets expected to be mailed out. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter The refund will be received from the Event Organizer within 30 days. Read Customer Service Reviews of www.viagogo.com - Trustpilot : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. If you fancy a viagogo event roulette then use this company. All Rights Reserved. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Ive been told a refund is coming in 10 days 4 times now. status of any class action settlement claim. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Trying to call the customer service is ridiculous with 3 hour wait times. Apparently not. 6.6 No Agency. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Go on and tell us about your poor consumer experience. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Carnaval Barranquilla Tickets. Including any such items constitutes a material breach of these terms and conditions. The law catches up with viagogo - event promoters and music fans are viagogo is a global online marketplace for live sport, music and entertainment tickets. We take no responsibility for such issues. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Taylor Swift Tickets. The money belongs with you. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Waste Management Phoenix Open Ticket. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Far too many 3rd parties in there. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Since June, we've found listings for events at all of these venues on Viagogo. Generally; My event is cancelled or postponed - What do I do? Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic All Rights Reserved. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify.