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I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Leave the Archive. Cookie Notice Shipping information, if any, is provided at checkout. T&Cs may apply.'. TicketPlan cannot be held responsible if incorrect banking details are provided. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Then be careful what insurance you pay for. Click here. Apply for a refund. Verification of information may be required prior to the acknowledgment or completion of any purchase. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Do Not Buy Ticket Insurance From Ticketmaster/Allianz When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. I cannot access the Insurance company. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Please contact the venue directly for a refund. Buying Tickets - AXS Help Center If you bought tickets online or over the phone, you won't need to do a thing. Please read this Agreement carefully, because it is a contract that affects your legal rights. If you are unable to find tickets or parking rights, please check back again. Besk vr hjlpsida fr mer hjlp och support. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. All applicable fees and charges will be disclosed prior to completion of your purchase. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Kia was extremely helpful, efficient and patient with all my questions. Unfortunately, we will not be able to issue a refund on your ticket insurance. Terms, conditions, and exclusions apply. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Feb 17. x. We act on behalf of a seller (our Client) when selling Primary tickets. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. A scan or clear photograph sent by email is acceptable. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Terms and conditions of sites linked to by or from the Service may vary by site. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Listings are not considered retracted until they have been processed and a system confirmation has been issued. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. All photography, filming and other recordings of the event are PROHIBITED. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. AXS Form - Ticket Refund Protection If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Official Tickets and Your Source for Live Entertainment | AXS.com Fan Update. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. Cant get ticket refund from AXS MoneySavingExpert Forum Don't buy: why paying extra for some ticket insurance is - Which? They will pursue AXS who in turn, will keep your money. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. A refund AXS the company right which she bought the tickets sent via an email telling. Click on the relevent section for more information. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. Will ticket | Stuff for Sale - Gumtree These documents are require to process your application and you are unable to submit your application without these documents. SAFETY AND SECURITY. Please consult the seller fee information found within our Service. AXS is not responsible for the acts or omissions of any venue or Client. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. The site owner may have set restrictions that prevent you from accessing the site. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. Thank you for taking the time to let the people know. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. AXS UK Reviews | Read Customer Service Reviews of axs.com/uk - Trustpilot You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. But with Event Ticket Protector, they won't need to worry. This policy will apply regardless of how the error occurred. For tickets to events located in the United States, the Service is operated by AXS Group LLC. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim PSA: Be careful using AXS when purchasing your tickets If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. The refund will be issued to the Payment Method on file. You are urged to review all pages displayed during your completion of a purchase. and now it says "refund pending". With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). The event was cancelled/postponed, how do I get a refund? - AXS Help Centre Such fees and charges may vary. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge.