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Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Airlines Operating from CLT Take exit 9 to merge onto US-29 N/US-74 E/Wilkinson Blvd. Mishandled Bag? Spirit Airlines Support Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. The exchange rate is subject to fluctuations and is set by the International Monetary Fund. ** Day Pass for any passenger. In many cases, claims are denied when an investigation determines that TSA officers did not open a bag for a physical inspection. Once your incident report is created, you will need to continue the process by filing a claim. Yes, if you call CLT accessibility assistance at 704-359-4038 they will be able to get everything squared away for you. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Valet parking is available daily from 5 a.m. to 11 p.m. and costs $35 per day. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Destinations Served: 179 nonstop destinations globally Charlotte Douglas International Airport. Baggage Check-in Cutoff Time: 45 minutes prior to departure Airport Information: (855) 268-8478 . At that time, you will be given a claim number. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. Note down your reference number and check the status of your baggage regularly. Lounge access may be restricted at times due to capacity. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. American customer service Customer service American Airlines Charlotte Douglas International Airport Are incoming and outgoing flights for domestic travel in same concourse? Accessibility - Charlotte Douglas International Airport Airport information Address Charlotte Douglas International Airport 5501 Josh Birmingham Parkway Charlotte, NC 28219 Airport website Ticket counters Main Terminal This location does not accept cash or checks. All Rights Reserved. Security Checkpoint TSA Lost and Found, 704-916-2200 Restaurants and Food Court HMSHost, 704-359-4997 Retail Stores The Paradies Shops, 704-359-1890 All other areas CLT Airport Lost and Found, 704-359-8765, or e-mail: Please contact your individual airline to learn their policies on traveling with pets. 2023 Upgraded Points, LLC. Phone Number. Federal government websites often end in .gov or .mil. So, if you left your item there, call 704-359-4316. If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. * Hours are subject to change without notice. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Charlotte Douglas International Airport Who can I contact if my luggage is delayed? - Help Center Charlotte Douglas International Airport If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. Click here to see a list of advertisers that we work with. It seems that you have already subscribed to this list. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. For more information on our advertisers, see here. CLT has 6 on-site parking options for passengers suitable for short- and long-term parking. Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. We have Answers. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. See our Advertiser Disclosurefor more details. Travel and health restrictions by destination. Airport Parking signs on the roadways also provide timely parking facility status updates. This location does not accept cash or checks. If assistance is needed, please call 704.359.4038. An official website of the United States government. Airport, baggage claim reopen at CLT | Charlotte Observer Be sure to ask your parking attendant for details. I am connecting at CLT to travel to Bermuda. While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. You will then be given written confirmation as well as a reference number (PIR number, e.g. I am traveling from Barbados to Toronto Canada through Charlotte. The majority of missing items of baggage are found within the first 24 hours. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. Chat With Us 24/7. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. We really appreciate it! Contact Reservations Back to top If you wish to park your vehicle and escort a . If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. A TSA PreCheck Enrollment Center is located in the atrium after security and applicants can visit here for an enrollment interview. Claims that requirelaw enforcement investigation may take longer. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Lounge access may be restricted at times due to capacity. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Opinions and recommendations are ours alone. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. If you believe you left your item at a TSA checkpoint, call 704-916-2200. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. Delayed or damaged baggage Back to top Click here to see a list of advertisers that we work with. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. For prior safety, always take picture of the ticket on your phone. What about on the way back from TC to Connecticut? Our support team is just a click away! This will enable us to attend to forwarding your baggage as quickly as possible. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. Passengers may wish to consider purchasing additional insurance for valuable items. We will let you know exactly when we will be there to pick you up! Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. Do I go to gate at CLT to check in? If you aren't sure where you lost your item, file a lost and found report with us. CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email media@cltairport.com. You must also provide proof that the damage occurred while your bag was in the care of the airline concerned. Browse our most frequently asked questions for more information! You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. The main terminal is the central body of the airport and consists of 3 levels. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. You may also call 704-359-5555 for the latest parking information. If you call this number after hours, you can leave a message. Get our travel tips Delivered to your inbox. Thank you! To connect, select the network CLT Free WiFi and launch your browser. Another option is the free Cell Phone Lot. - Alex & Erin. At present, the maximum liability amount is 1,288 SDRs which currently equates to ca. $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: It may be helpful to use this technology to locate your baggage, if available. These exclusions are typically listed in the airlines contracts of carriage. The only way to get between concourses is to walk there are no trains or electronic people movers. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. Please enable JavaScript to fully experience this site. There's usually a general airport lost and found for items in the airport common area, plus a lost and found specifically for TSA if you left something at a checkpoint. Daily Flights: 1,424 ** Day Pass for any passenger. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Please allow up to six months to fully investigate your claim. If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. Let's face itit's pretty easy to lay down your phone or laptop and then be distracted by something and leave it, or to leave your laptop, cell phone, watch, or even shoes in the TSA checkpoint. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. 28219, Airport website opens external site in a new window. Help and Contact | Lufthansa Use the real-time parking map to check availability in the Hourly Deck and other CLT parking facilities. list. For example, what is the distance between gate D13 and E32? The maximum liability amount allowed by the regulation is$3,800 per passenger. Outside relief area, Between concourses A and B FRALH12345) by email. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? It will NOT be published. Call 704-359-4647 when you are ready, or stop by the designated booth to request pickup. Main Terminal Airlines are free to pay more than the limit, but are not required to do so. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. Claims | Transportation Security Administration Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. Reservations: 800-435-9792. Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. Share sensitive information only on official, secure websites. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. I was not able to check in online for the CLT to Bermuda leg of the trip. It may also be here if whoever found it turned it into an airport employee. Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. The rental car facility is located outside the terminal on level 2 of the hourly deck. Its best that you check with your airline whether this is available. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. Contact CLT - Charlotte Douglas International Airport These parking lots charge a flat fee of $12 per day. Directions for submitting a mishandled baggage claim: 1. Airport: Charlotte Douglas International Airport (CLT) If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Charging Stations:These can be found in all concourses and some gate areas. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. Take I-77 N and use the right 2 lanes to take exit 1A-B for I-485 towards Pineville/Huntersville. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. This site does not include all credit card companies or all available credit card offers that are on the market. CLT Parking Charlotte Douglas Airport CLT - iFly If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . This interactive . Please save your control number; you will need it when communicating with TSA and to check your status. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Airport: Charlotte Douglas International - CLT: United States: Jan 30,2023: February 6, 2023 03:58 PM: . All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. Is curbside check in available with wheelchair service. 1,500. Bags If your bags are lost, you must file a claim at the airport in the Baggage Service Office. Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. 1200 New Jersey Avenue, SE It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: TSA-ContactCenter@dhs.gov. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. Customer Support | Frontier Airlines If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. La Quinta Inn Charlotte Airport, North Carolina NC. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. Website: cltairport.com An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. 6125 Wilkinson Blvd Charlotte, NC 28214 CLOSED NOW 3. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . We have Conditional Approval for Global Entry, but have been unable to secure an Interview locally. United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. CMH Airline Contact Information | Find Contact Info for Your Airline Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. Screening at certain airports is performed by private companies and not TSA. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). If you have already filed a claim please contact our Call Center to receive information about the delivery status. Baggage service: 614-338-6700. Found this useful? Official websites use .govA .gov website belongs to an official government organization in the United States. If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. Safe travels! For all comments about this website, please click here to contact us. You should not have to re-check your bags when you arrive to CLT from Connecticut, but you will need to on the way back since youre flying in from outside the country. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. Charlotte Douglas International Airport Delta Airline Baggage Claim in Cleveland, OH - Yellow Pages Flight Information: Departures and arrival information can be viewed online. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Animal relief area Baggage claim: Zone A Outside relief area Between concourses A and B The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. We will be on American Airlines. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. Passengers should file a baggage claim with their airline as soon as possible. and then take a sharp right onto N. Josh Birmingham Parkway. We may be compensated when you click on links from one or more of our advertising partners. Cant find what you are looking for? To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. Contact your airline for lost or missing baggage. #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. Near connecting walkway, next to flight information monitors, Concourse D CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Browse our most frequently asked questions for more information! An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. The baggage claim area is on the gound level of the terminal. There are 2 long-term lots at CLT at the north end of the airport that offers the most competitively priced parking. Please click here if you want to report about Delayed Baggage. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site.