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The process took 3 days. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Even if you're not leading a team, you can still demonstrate the qualities of a leader! dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I interviewed at Dnata (Manila, Manila) in Nov 2022. You should be transparent about your most recent earnings and be prepared to back up any salary requests. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Getting passengers through check points and to terminals quickly and safely. dnata Employee Reviews for Customer Service Representative - Indeed Every week there are new volunteers and new individuals with a range of needs. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn However, being a dynamic leader can make you a proponent for change in the organization. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} Read our Terms of Use for more information. "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. para informarnos de que tienes problemas. 1.Technical 2 technical 3 managerial 3 round of interview. 1.Technical 2 technical 3 managerial 3 round of interview. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". My criminal record is clean as is my drivers' abstract. Be as diplomatic as possible by highlighting the pros of each. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. ", "I greatly appreciate constructive feedback. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. {%selectedMarker.streetAddress%} I am not the type of personality to be pushed around on the job. No matter which system you use I am sure that I can pick it up very quickly. This question can be a tough one because everyone wants to be liked and considered personable. Mumbai Area, India. Strong support professional with a Bachelor of Business Administration (B.B.A.) Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Adept in general accounting and finance transactions. The next question was what does API stand for, which I gave the answer. Glassdoor users rated their interview experience at. This way, nothing comes back to bite me later on, as the deadline approaches.". excuses voor het ongemak. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. Talk to the interviewer about this specific task and what it meant to you. United Arab Emirates Interviews for Top Jobs at Dnata. We do not claim our questions will be asked in any interview you may have. ", "I have been meticulous when paving my career path. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. "I prefer working in a more predictable environment because I can be more effective in my tasks. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. Answer dates might appear two to three weeks before they were published. The typical Dnata Customer Service Agent salary is 16,026 per year. las molestias. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. naar 31 Dnata Interview Questions (+ Answers) Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Ethical dilemmas in the workplace will come up from time to time. Most frequently, I read Pavement Publications. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. 2 + years experience in a Customer Service role. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 37 Dnata Customer Service Agent jobs. Simple and easy to understand the process. It's important to be able to professionally give and receive feedback.". Si vous continuez voir ce Anonymous Interview Candidate in Dubai . "For the past four years I have been working with ABC, in the private sector. Fill out a form. . Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. 3 round of interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was asked what does JSON stand for and got the first two letters (what is this school)? I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. Dnata Customer Service Agent Jobs | Glassdoor Your company is forward-thinking and progressive. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. real person. You have a few leadership opportunities posted online. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. I am looking for a competitive salary in my next position. Dnata Pax Service Agent Interview Questions | Glassdoor Other times, we will mindfully move a job for last because we feel that it makes the most sense. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. ", "If I had to choose, I would rather be a dynamic leader. dnata Employment and Reviews | SimplyHired I couldnt complete the last two. M.Roxas Highway Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? It's always a great idea to have questions ready for the interviewer. Contact us here. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' Als u dit bericht blijft zien, stuur dan een e-mail The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. ", "I have a balance of experience between public and private transportation. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. I do this to ensure that the more complicated parts of my projects are taken care of right away. Sorry I couldn't remember the acronym for one! Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Downvote 4. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. To find out more about the cookies we use, see our Privacy Policy. A waste of my time! As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Have a question or concern? The you ill have a hirevue interview. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). What is the interview process like at Dnata? Dnata Customer Service Agent Interview Questions Get More Information About Our Dnata Interview Questions. Are there any particular courses you recommend that I take?". Ask me what a JSON or API is and I will tell you exactly what it is. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs ", "I am looking for a long-term career opportunity within the transportation industry. ", "I find myself getting along with most people at work. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. The purpose of this page is to help you prepare for your job interview. P.O Box 522, Vice President Commercial Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Dubai I am a firm believer in the idea that feedback should be implemented quickly after it's given. Dubai Talk to the interviewer about your career progression and what you would like to see in the future. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. I appreciate diversity in the workplace! ", "That is a great question, and I appreciate that you consider continued education options for your employees. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. Self-motivated individual and strongly believes in teamwork. Wenn ", "I would say that I have a demanding task or project, nearly every day. "Overall, my career has progressed a touch slower than I would have liked. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. I would be delighted to work at Dnata. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. The ability to make . Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. I interviewed at Dnata (Manchester, England) in Oct 2022. I applied online. Be prepared with specific examples from a recent news story or client reviews. Help the interviewer to determine which personality type you are by answering this question clearly. Lack of benefits. There are also a couple of blogs that I follow including Transport Data and Transport Now. I applied online. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. Amongst other general interview questions, I was tested on what do acronyms stand for. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. I have learned a great deal from both public and private work. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. If hired at Dnata you can be assured that I would exceed your safety expectations. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". Dnata Interview Questions (2023) | Glassdoor We completed the project three days ahead of schedule. There are many options for communication software and messaging applications. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. Just yesterday I headed up the installation of a new software module. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. "I am happy to comply with any background check required. Walk in Interview in Dubai Today & Tomorrow UAE (March 2023), Radisson Blu Careers in Dubai 2023 Job Openings, Dusit Thani Hotels & Resorts Careers in Abu Dhabi 2023, Abu Dhabi Airport Careers (ADAC) Job Opportunities 2023, Emirates Flight Catering Careers in Dubai 2023 EKFC Jobs, Emirates Careers Passenger Medical Response, dnata Jobs 2020 Required CUSTOMER SALES AND SERVICE AGENT. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. How candidates got an interview. "We recently had a big project within our work center. ". Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. I interviewed at Dnata (Manila, Manila) in Nov 2022. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. Therefore, any date prior to 2019 might not be accurate. We should prepare about our self very well, I applied online. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. ", "I have many accomplishments of which I am proud. how do you handle your stress in a difficult time? questo messaggio, invia un'email all'indirizzo I was also processed for final interview. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. to let us know you're having trouble. an. I applied online. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Share with the interviewer which skills you value the most. You have likely gained many valuable skills in your career. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". First, we get everyone off to a common start. The process took 4 weeks. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. The higher priority tasks, I complete first. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. How do you react? Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". {%selectedMarker.addressRegion%} - Is there any reason why you would not hire me? "In the past few years I was able to upgrade my education while still working full time. This site uses cookies. dnata Jobs - CUSTOMER SERVICES AGENT - GCCRecruitments In one instance, I had a new coworker who was having some troubles fitting in. "I handle stress very well, and when you call my references, they will attest to this fact. It felt great to accomplish so much and receive recognition for my dedication. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. You can be a motivator and a positive communicator in any situation at work! Employee referral22 %. Recruiter contacted me11 %. I was also processed for final interview. per informarci del problema. This experience has broadened my exposure a huge range of individuals. I was asked did I google it? Dnata Customer Service Representative Interview Questions Simple and easy to understand the process. dnata Employee Reviews for Customer Service Representative - Indeed In my current position, I have had zero accidents in 3 years. Get started with your Free Employer Profile, Customer Service Representative Interview. focused in Specialized Sales, Merchandising and Marketing Operations. I applied through college or university. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Questions were about math, eye sight, english Grammer and passages but very tricky. I interviewed at Dnata (Manchester, England) in Oct 2022. This was disgusting behavior from an interviewer to question my integrity. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. ", "I am currently making $100,000 per year with two bonus opportunities. United Arab Emirates I refused to lie, and we stayed late. Working at dnata: 238 Reviews | Indeed.com If I were to be asked to lie, I absolutely would not do that. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay Fax:+971 4 3166144, dnata Cargo malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. It's great to see their excitement for what's to come, and their passion for the industry. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Please enable Cookies and reload the page. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. We will get enough time to answer the question and no need to be hurry. When workloads increase, stress levels do too. Timezone:{%selectedMarker.timeZone%} ", "Without safety in the workplace, there would be complete chaos. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Find additional company focused interview questions by practicing from one of our industry sets. Discuss your preferences with the interviewer. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) Mohamed Jumaid - Customer Service Agent - dnata | LinkedIn Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects.