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There are occasions where packages are lost or go missing while they are in transit. The timeframe in which returns are accepted, The product doesnt match the description, The product doesnt fit or is the wrong size, The product arrived with defects or damage, The product didnt arrive at all or comes later, A solid return policy thats easy to find, Purchasing from Alibaba, AliExpress, Taobao, 1688. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. How to Handle Refunds and Returns as a Dropshipper - Oberlo I will do my best to reply to them as soon as possible. Save my name, email, and website in this browser for the next time I comment. When running an online business, a dropshipping shipping policy is essential. Dropshipping returns policies are essential for ecommerce businesses big and small. While making purchases, buyers like to know their options should they need to return a product for a particular reason. Yes. Shipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order. Once you have a distinct niche in mind, its time to start choosing a few products you want to resell on your store. Here, mention the countries you ship to and dont. Many AliExpress suppliers dont offer returns. And remember that you will also learn many things by just starting to build your dropshipping store and learning things step-by-step , Good luck with your dropshipping store! Luckily, youve found this article, so setting up your shipping policy shouldnt be that hard anymore. 2022 Guangzhou Haoqianyi Trading Co., Ltd All rights reserved. This business type doesn't require products in stock. I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. Growing your AliExpress dropshipping business, Start your dropshipping business with Dsers, How Does Amazon Dropshipping Work? In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. You can start your AliExpress dropshipping business as well using affiliate programs (AliExpress Portal or Admitad). The next best alternative that might work better for you if shipping is an issue is offering refunds without asking for a product return. Dropshipping for Beginners: What Is It & How to Start Today? It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Remember to draw inspiration from the dropshipping shipping policies of successful online businesses to ensure your shipping policy is all-encompassing. For questions, support, problems, or warranty claims, please contact us by email at [SUPPORTEMAIL@DOMAIN.COM]. There's no standard format for what a Return Policy for dropshipping looks like. So, always ask if thats a possibility. With standard free shipping, customers can expect these orders to reach them in 5-7 working days. Link back to the main post on this here for more clarification. Modalyst: 10M dropshipping products, US suppliers & Aliexpress When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. FREE Shopify Dropshipping Course . Dropship and Logistics Specialist, the founder of Bestfulfill that help you with order fulfillment from product sourcing, shipping, branding, and customized package.. To shorten the refund waiting time for their customers, youll often have to pay them back upfront before getting the funds back from the supplier. Fundamental Difference. Dropshipping Policy Examples and Template Writing a Shipping Policy for Your Dropshipping Website PRO TIP: Save time & money with the complete compliance bundle trusted by over 100,000 businesses and create essential legal policies personalized to your needs in minutes. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! Disclaimer: The Do Dropshipping Shipping Policy Template is no legal advice. The first part of setting up your store is selecting a niche, or the selection of dropshipping products youre going to sell. You should include a link to your detailed return policy for transparency. This way, you can bring up the issue with the supplier through AliExpress, encouraging them to correct it and hopefully solving the problem for any future orders. For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. Shipping Policy: An Ecommerce Guide [+ Template] Your dropshipping return policy has to clearly outline who covers the costs for the return delivery of a product. For such items, we cater for the shipping cost and offer a full refund if a customer doesnt want a replacement. Here are the three ways returns work with dropshipping stores: Shopify itself is only the online store builder or eCommerce platform that you use to host your store. However, it is still a crucial step in setting up your dropshipping business. Order urgencies differ from buyer to buyer, and if your store offers different shipping options, state that on the policy and include any additional cost related to each shipping option. So, thats something to keep in mind if youre dropshipping with no money. Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. On the other hand, having more than one supplier is a great approach to take to make sure that you are never out of stock. Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. Aliexpress Dropshipping & More - Dropship Products with your own An extra tip is to add your shipping policy to Shopifys Legal section. With current trends in the eCommerce industry, you can integrate shipping software into your store, thereby making it possible to offer your customers real-time figures on how much they will pay to ship items. As with many categories on AliExpress, theres a huge selection of products to choose from. However, many dropshipping stores stay competitive by offering a 30, 60, or even a 90-day warranty. To avoid these return delivery costs altogether, often, dropshippers allow cash or store credit refunds without asking for the product to be returned. You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. Your shipping policy should be easily accessible and easy to understand. Dropshipping Policy Examples and Template, Writing a Shipping Policy for Your Dropshipping Website. If youre using DSers, the order will be fulfilled for you automatically, including the tracking number, and your customer will know their order has been shipped. Theres also the AliExpress Buyer Protection which is a guarantee that youll receive a refund within 60 days if the product: If you use AliExpress suppliers for your dropshipping products, we recommend asking them individually about their dropshipping return policy. How to Create a Shipping Policy: Tips, Examples and a Free Template If you are trying to upsell your customers by offering free shipping above a certain spending amount, you should also mention it here. Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. Make sure to clearly state any additional costs that might be associated with certain options. Start your own dropshipping business without paying for a course. They simply view it as a risk of selling products to a retail market. So, your job doesnt end when you make a sale quite the opposite. Below, well share in more detail what to look for in a product and seller and how to position yourself for success. For example, you could give a disclaimer stating your reservations on shipping products to a post office. Do Dropshipping is not responsible for any events that may occur as a result of this template being used by a merchant. 2. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. For the first casean order never arrivingyoull need to bring up the issue with your supplier. Use this dropshipping profit calculator to learn your potential earnings! On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. But truthfully, its not any more complicated than what I described above. Having a shipping policy is advantageous in several ways: A transparent shipping policy covering everything related to your shipping process, shipping costs, and durations makes customers trust you and your products more. Its 100% free to dropship through AliExpress. Add Products to Your Store. Hey! With this, you inform your customers about the conditions and stay on the safe side of the law. Its okay to embellish a little, but dont misinform or make fake claims about the product. So, here are all the pros and cons of accepting free returns: As a marketplace with different sellers, AliExpress has one general Free Returns program where you can return an item within 15 days for free if its unpacked and undamaged. It lets you grow without worrying about having to manually order dozens (or more) of products on AliExpress. Buy Any 3 Dropship Stores Adding products to your store may seem like an easier task than choosing products and suppliers. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. In case of any delays experienced on our end, will be communicated via email. Here are some of the shipping options available: 3: International shipping costs and estimates. Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. So, here are several options you could try: Getting the help of a dropshipping agent in China with a worldwide fulfillment center and warehouses close to your customers can help you reduce your return shipping costs. If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. If you offer free shipping and you shouldadvertise it widely on your store and ensure you declare any other cost associated with it, like customs fees for international shipments. That can be a common concern, especially for dropshippers who sell clothing or jewelry. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. If its indeed lost, you should state that your customer can get a free replacement or a refund. Here is a dropshipping shipping policy template for your inspiration. Then, will you only accept unused items or also slightly worn ones? Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. Now that we understand how AliExpress can help you source products as a dropshipper and why its important to correctly position your store, lets move on to getting your store set up. Also, DSers can be a dashboard for your AliExpress dropshipping business, allowing you to track all your orders and monitor the status of deliveries. And if they do agree to this, its because they read it all upfront. Do Dropshipping Businesses Need to Have a Shipping Policy? Dont just disappear after a customer makes a purchase. Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. With an AliExpress dropshipping business, your competitive advantage wont be your price or unique proprietary products. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. However, if youre working with multiple suppliers, simply have an email where customers can request a refund and get in touch with you. Thats precisely what I will explain to you in this section, but if you already know what a shipping policy is, feel free to scroll a bit further. An example is a section on trendy topics like COVID-19 and how its impacted your businesss shipping processes. However, this can be costly. Pixeled or smudged photos where the actual condition, colors, or product fit arent too visible are a recipe for dealing with returns. The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. This way, your customers will have a personalized shopping experience. Your supplier should be able to provide you with the name of the carrier and a tracking number for each order that it ships on your behalf. Im glad to hear that you found the article helpful! Feel free to skip the above step if youre using DSers. Using headings is another great way to segment your dropshipping shipping policy. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. Well, you start getting more and more refund requests! On the other hand, if you are selling smaller items, you may wish to offer international shipping. Naturally, the most significant problem here is the loss of profits and the inability to plan your income in advance. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. You can also redirect them to the main Returns and Refunds page for the full details. Dropshipping chrome extensions, Your email address will not be published. We process all orders placed after 6 PM on the next day as a priority. These are some things to cover in your shipping policy: The first thing that all potential customers would like to know about shipping is the shipping cost. Exactly what I was looking for. . If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. What Should Be the Dropshipping Return Address? Learn everything about dropshipping for beginners and beyond - for FREE! Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . The more transparent you are with them, the better as this will help you build a trusting relationship with them. To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Show the product on an actual person instead of just 3D rendered images and mockups. The return shipping costs will be paid by the customer. Or will the customer have to pay their own return shipping? Alternatively, you can use DSers, which can handle all of this on your behalf, making it easier for you to purchase orders on AliExpress and watch for product price changes. What you have to keep in mind is that from the customers point of view the dropshipper doesnt exist. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. The seller handles the rest. #1 Free Shipping Policy Template & Generator | Easyship Shipping Policy Generator Get higher sales through providing peace of mind By clicking "CREATE POLICY", I agree to Easyship's Privacy & Data Protection Policy . Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. Or, perhaps youll let the customer keep the product and offer them a refund as well? A dropshipping shipping policy should include information about your shipping regions/countries and the shipping duration for each region. The online stores business name is the one that will appear on the invoice, not the suppliers. Doing this can save you some money, especially if youre selling low-cost products. But, if your supplier and return address are in China, this can be very costly to your customers, making them unlikely to buy from your store again. Here are the main reasons why a dropshipping return policy is a must: Here are the key elements an excellent dropshipping return policy template should contain: Are you accepting returns on all of your store items or just some? thank you so much for such an interesting and full informative artical you post i am newbie in drop shipping and havent start my store yet because right now i learning process and pretty lucky to find you your artical help me a lot to understanding drop shipping keep posting fully informative articles always God give you a lot of happiness and success thanks once again. Or, maybe give Spocket a try since its full of US and EU suppliers. Type above and press Enter to search. 6. Do you want to create your own online store? Marketing is how you help customers find, evaluate, and buy your productits meant to improve a customers experience with your store, in addition to driving revenue. However, watch out not to cross the line from well-worded to just plain lying. By entering your email, you agree to receive marketing emails from Shopify. US $7.32. Answer a few questions to generate a shipping policy for your: Online Store Ecommerce Website SaaS Its a great place for sourcing products if you want to sell stuff online. Shopify will automatically update your Amazon listings to match your inventory in your store. In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. Setting up your AliExpress dropshipping store. #: Use tables and other formatting options to underpin important information, like shipping prices and timelines. Another option is to change your suppliers and look for ones that are closer to your customers. This blog discusses and gives you practical advice on the best ways to create a well-outlined, informative, and well-segmented shipping policy for your dropshipping business. Packages Damaged, Lost, or Missing While in Transit. A commerce solution for growing digital brands, The composable stack for enterprise retail. Best 15+ Shipping Policy Templates For Your Shopify Store 2021 - PageFly What if there are multiple items to be returned? AliExpress Dropshipping to Shopify - Make It Easy | Alitools Starting AliExpress Dropshipping with our free Google Chrome Extension. Now that you have chosen your products and found a supplier, it's time to set up your storefront where customers will make their purchases. If a customer wants to request a return, how long do they have from the day of delivery? Selling dropshipping products with high return rates can negatively affect any business. And, theyre right! The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. Click on image to zoom / Click button below to see more images 1 2 3 Download Drop Shipping Agreement Template Today: USD 7.99 Download It Now Payments: Credit Cards processed by PayPal Available premium file formats: Microsoft Word (.docx) Other languages available: WooCommerce will let you choose between an automatic refund or a manual one. Always inform your customer of your reservations on shipping to various parts or regions. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. And finally, long shipping times and missed delivery deadlines are two other common reasons for refund requests. Change all words that are located in the square brackets, and make any other modifications to make the shipping policy suited for your store. #1 Free Shipping Policy Template & Generator | Easyship Shipping rates & costs. It comes with a 14-day free trial and then a $17/month payment plan. We are a team of online retailers who are very interested in stocking your line of products on our eCommerce store. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. You should include expected shipping times for the regions you most often sell to, as MVMT does in the image below. 72 sold 4.8. But, as we mentioned before, try to match it to your suppliers. How to Set Up AliExpress Dropshipping in AutoDS in 5 Simple Steps Step 1: Log In. This brings me to exactly the other point of why you should include a shipping policy when dropshipping; it informs your customer about your shipping process.