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Squeeze the two outer prong connectors on the battery mount inwards, making sure the battery has a solid connection with the mount. I spoke to the dealer and he said there should be an error message posted. This thing works wonderfully. Each setting offers between 30% and 100% of a set percentage of the total power output. The battery was down to red and I charged it fully. If the error persists, disconnect the accessory. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A local Orbea service centre to me updated the firmware, job done. Charge system for 3 hours until error disappers. Restart the eBike System. If the battery prongs are not lined up correctly, the electrical circuit wont be complete. One charge cycle is equal to charging the battery from 0 to 100% once, 80-100% 5 times or 25 to 100% 3 times. How electricity flow in an electric bike works. This is especially handy for riders with underlying health issues who may have been warned not to exceed a certain heart rate. Problem is in the power supply sensor. Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. For any error, your electric bike will flash a light indicator or display an error code. If the error is not solved, replace the battery, Excessive switch temperature. Monday - Friday: 9am - 4pmSaturday - Sunday: Closed, Then check input voltage (P03) through your, And Error code 07 does not always indicate a hub motor problem. I am delighted with the machine super fit. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. If you are getting error code 08 (throttle issue) first check throttle connection carefully. These errors may affect the electrical system of the bike. Literally, all you need for a pedal-assisted ride at your fingertips. If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. Behavior Turn off enable contextual audio advice to eliminate sound notification Turn off enable summary audio advice - notifies you of assist level, battery life every time you have an app open and switch power setting on the bike. However, when it gets steep you may just need to crank up the power to keep pace with the group or conquer the climb. Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. What electronic drive system does it use? No, the slimline battery is mounted within the downtube and is not easily accessible. Charge the battery with the original Bosch charger based on the information given in the Bosch's instructions. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. Turn compatible lights on/off (if fitted). BEFORE you click the link, please ensure the following; Remember to power up the bike BEFORE opening the app! For instance, if it is a less challenging climb, you may not need maximum assistance. /5. Swipe right to left to switch between speed and map display. High voltage or incorrect battery use on the bike shows electric bike error code 7. Error 8 hall sensor usually shows the above error. Check the wires of the pedaling sensor (PAS) and Motor Sensor. Also, the released dust particles from the brake levers can cause speed sensor error. JavaScript is disabled. The hub drive motor, for instance, is not as quite as powerful as the bb drive motor. Can I alter the assistance levels provided by the motor system? The assistance will still work but only for approximately 50 miles. Download the Ebikemotion app, available on the Apple App Store or Google Play Store. Getting error codes are something that no rider wants to see. Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. Short press the button to set the LEDs to flash. Restart the eBike System. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. endstream endobj 108 0 obj <>>> endobj 109 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 419.528 595.276]/Type/Page>> endobj 110 0 obj <> endobj 111 0 obj <> endobj 112 0 obj [/ICCBased 118 0 R] endobj 113 0 obj <> endobj 114 0 obj <> endobj 115 0 obj <>stream It also goes over what other colors might mean, and how to use the IWOC ONE to use your e-road bike to it's fullest. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. If the IWOC button stays white only, my first instinct is to connect the bike to the Ebikemotion app. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. Speed Sensor error - Motor consumes but Speed not received from sensor. Allow the battery to heat up slowly in a warm place. One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. If error code remains, test with new motor core and controller error. ]#!MG;$sEEgm{VXBNK9^w`H0 y!qA4C+`Y& Apple watches can be connected and will show ride data, but NOT heart rate. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Did you solve it? Had to take it back to Evans and they changed it for a new bike (after a two week wait and a second trip to the store). Discharge the battery and then recharge it. Of course, using a lower level of assistance or being judicious with the max assistance results in more range. With proper maintenance, these can be eliminated. Our aim is to simplify the instructions to make riding your new e-bike as easy as .well riding a bike! Charge the battery within the appropriate temperature ranges. Make sure your ebike is powering on and your display panel lights up. Tried to restart the system, couldn't even let me do that. This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. The best practice is to use the manufacturer-recommended battery. 0000017068 00000 n If the problem persists, contact your eBike dealer. When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. Please let me know how to get around these problems, Hi I have recently bought an Orbea 20M and have tried many times to open an account but I just cant seem to manage it it just keeps say that I dont have internet connection when I no I have or it just says its has a problem , can you please help me, many thanks Peter, My wife has trouble working out which power level she is in on her Ribble. In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future; Depending on which genre of cycling the bike is designed for, the control button can be found either on the top tube or on the handlebars. To help you get the most out of your Ribble e-bike, we've put together this guide on some of the key features that will transform your e-bike riding experience. Is there a site to buy parts for MZZK E Bikes? Communication error issues can cause while there is an error between the controller and display. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago Each of which offers a slightly different power configuration for each resistance level. Its on a dual motor e cells super monarch. If you have previously registered with the older ebikemotion app you will still need to register. Do I need to/ Can I remove the battery to charge? What type of battery is it? What should I do if my treadmill is slipping? In each of these modes you can use a slider to set a value between 30% and 100% for each of the 3 available Assistance Levels. 0000029939 00000 n Multiple points of interest can be added to one route, making errands or pit stops a total breeze. Change the state of the Demo Mode to Activated mode. Check the cable; try unplugging and replugging. There you have the most commonly experienced electric bike error codes explained. In this article, we dig deeper into this and see how to fix electric bike error codes. First 4 Steps to Fix Electric Bike Error Codes - YouTube 0:00 / 11:35 First 4 Steps to Fix Electric Bike Error Codes 62,238 views Jan 17, 2020 310 Dislike EV - Customs 39K subscribers Patreon. HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z There are 3 levels of power assistance for you to choose from. I can confirm the firmware update fixed this. Bikes ready for 48-hr dispatch. Check your brakes first. These kits are easy to install, you should only screw the battery holder to the frame, put the battery in and connect to the bike the same way the charger does. It then started charging so I left it for a few hours. This unit has 3 distinct buttons that are used to control the motor system. I need to update this post. An optional range extender is also available which can be charged away from the bike. sedavis@fairpoint.net or tel: 850-838-4742 To turn off power assistance, simply double press the button to cycle through the green, amber and red assistance levels and release the button once it flashes white. You must log in or register to reply here. Yes, by default each motor map is set to 100%. This image depicts where the battery level is displayed on the handlebar mount and what each colour represents. If it is correctly connected, replace the charge point and check with the APP to make sure that the charge is increasing. It is important to note that electric bike error codes may vary with different manufacturers. Inverted polarity at charger. In this article. EBM App Activation 50 pts. Motor hall signal error can also occur due to inaccuracy between motor and controller. You have turned the system on and the LEDs are now displaying a solid colour to indicate the amount of battery charge available to you. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). Connect the bicycle to the Dealer APP and check the battery voltage. You'd be hard-pressed to know that they are e-bikes at all if you did not look VERY closely. 0000010726 00000 n I spoke to the dealer and he said there should be an error message posted. I have had a error code that shows itself on my ebikemotion app while riding. For the full list of error, always consider the manufacturers manual guide. Both have their advantages and disadvantages. Click the owl icon to create an account if you don't have one already. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/, It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel), I check and everything is in order with the cables, I get minimal power assist so there is power still going to the wheel. 0000002237 00000 n Simply plug the bike into a household socket using the supplied charger and cable. Check the connection from the controller to the motor. f. Turn on the . Bosch Performance Line Nyon Owner's Manual. If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached. xref If the error persists, try a new charger.". Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. Ensure that the throttle is released and try again. Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. This wrong tendency will lead the throttle abnormality to break or damage. Park City, UT 84060 How does the motor work? If the above tricks dont work for you have a look at the electric bike error codes below. It occurs when the controller gets to its maximum temperature level. If pressed again the unit will vibrate twice to let you know that no assistance is being offered. If there are, chances are youll have to take it to your local Orbea dealer to have them clear the faults. Current supplied by the Battery Pack is too high. Right: Handlebar-mounted Trio control unit. There is a fault on the power supply sensor. The electric bike comes with some common errors, whether its an expensive one or an average priced electric bike. As Jaxx says, the ebikemotion app can be a bit buggy. Speed or Torque Sensor Error The speed or torque sensor errors can get some errors as they have been overused. Speed or torque sensor error, often called electric bike error code 2, occurs when dust particles released from brake levers cause a blockage or overuse of the sensors. Make sure the spoke magnet is in the right place, and its not twisted. Monday: Closed The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. Is the motor restricted to 15mph here in the US? Battery pack sensors are damaged. Replacing the controller may solve the issue. To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. It happens when the motor cable is disconnected. I will be calling the retailier tomorrow but expecting no solution as this seems like and issue with the battery or charger. For a better experience, please enable JavaScript in your browser before proceeding. Electric bikes light lines power output failure or assist light error. Users can select a point on the map and either add it as a midpoint to your route or as your final destination. Hi, To learn more about the app and what it offers read our dedicated companion app blog here. Also, check if there is any silicon interference or corrosion damage. (801) 364-0344 Remember, if youre unable to rectify any error, always contact your authorized dealer rather than doing guess works with no fruitful outcome. Some use the electric assist as a training tool to become faster on their standard bike, while others use the electric assist to get out and have fun. The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. If the problem persists, contact your eBike dealer. Seller claimed it was a faulty PAS (Hall effect) sensor, but it was something more obscure (Phase III connection error: Erorr code 24), which sounded more motor like to me. (When the bike is stationary or descending). Frame: Addict eRIDE Disc HMX. Bosch Performance Line 25kph Drive Unit Manual. How do you change between the Cycling Modes when you are riding and you dont have a phone? Please check the battery Pack connector. False battery polarization. Start Activity tracks and logs your riding data similar to Strava. Seems to be a real issue with this battery after reading this thread. For added simplicity, the battery level is displayed using a traffic light-style system, albeit with the addition of the colour white. First of all make sure that your battery is fully charged and has enough voltage. Will be returning it to the dealer tomorrow. Should an error occur with the system, the app will display an error code. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. Clicking on the stopwatch icon opens up the activities section of the app. Up top, weve highlighted via video how to use the bicycles major features. Both low voltage and over voltage protection can cause an error. Continue charging. If heart rate goes up a ton, so too will assist Sensitivity adjusts how quickly bike increases or decreases assist according to heart rate. Even though getting error codes can be any riders nightmare, they are bound to appear anyway. Wait until the temperature drops. I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. It's very frustrating that my shop only has the ability to update firmware. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. Battery connection problem. Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. You can find more detailed information about the companion app in our separate MAHLE app blog. 0000000776 00000 n Features SmartForm C2 Alloy frame and a full carbon fork are a lightweight yet durable combo Shimano GRX 400/600 drivetrain and hydraulic disc brakes offer excellent on- and off-road performance The male and female prongs should have a positive connection. Check the motor wire connection. Its the power supply error of the electric bike. How do you then select an assistance level? Think of it as a built-in Google Maps. 0000030374 00000 n If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. W You are using an out of date browser. vAA0ptc EWYO B5h*MJ )1686k4m +IOLXh`@i;c1z=h@} U It worked fine in the 'good' bike which is good news. Please contact your eBike Dealer to activate it. You may also have a blown fuse in the battery itself. Can you please help or put me in touch with someone? Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. 0000010427 00000 n 03. Is the battery and /or motor replaceable? Contact us for further assistance. Press Button A (top button) to change to the next level of assistance up to Level 3. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. Treadwell Neo How To Videos 25 pts. If the problem persists, contact your eBike dealer. All of which can only help to enhance your e-bike riding enjoyment. How long does it take to charge the battery? Charge your battery for at least 30 mins and check if the voltage value increases. Now the second bike had done the same thing after only one ride a few weeks ago. Besides his business, he loves to do research on different aspects and share his findings with others. Press again (whilst it is flashing) to advance to the first assistance level (Green). I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. It occurs when both batteries are fully charged. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. If not then maybe the button is defective. E-Drive system: Mahle Motor Hub drive 40Nm . If the problem persists, contact your eBike dealer. Display shows a motor on it and front motor does not work. 130 0 obj <>stream Select the Pulsometer option and follow the instructions. 0000011073 00000 n White: 75% of the battery or more remains. It commonly occurs when there is a connection issue in the mount and battery. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. One of the key functions of the app for e-bikes is fault diagnosis. According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. Restart the eBike System. Check the position of the spoke magnet. This increase in total capacity of the system will make it possible to increase the autonomy achieved with the internal To fix treadmill problems associated with slippage, align and tighten the running belt. Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. The throttle may get damaged, so inspect the throttle cable. Want a bike quick? This wrong tendency will lead the throttle abnormality to break or damage. If the error remains, try a new controller after unplugging the brakes. Uncomplicated, painless, and very sleek. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. At least one hall sensor wire of the motor may be damaged or disconnected. 0000002866 00000 n With your e-bike purchase, you have the option to link to the MAHLE SmartBike Systems companion app. An optional range extender is also available which extends the available range by up to 70%. If the error persists go to the official service, Access the Dealer App and connect the bicycle. Put it on charge and linked the app and it reported error 201. However, it is lighter and won't wear out the drivetrain components as quickly as the bb drive system. Solution: Turn off the ebike and remove the battery. Your Inside Guide to the Ebikemotion Companion App, Shop Now and Save with Free Shipping in the US. Contact your eBike dealer. If the problem persists contact your eBike dealer. If you use an incorrect battery, then it will go into the sleeping mode or not function accurately. I never got an email and I can create an account. Check for any blockage or tear. Its no doubt that at some point, you may encounter one or some of the errors discussed above. 'How to operate Ribble e-bikes' is a step by step guide to getting your new Ribble e-bike up and running. People who use electric bikes often get some error codes on the display. Switch your electric bike off and wait for 10 seconds. Find them here. We've received plenty of questions regarding app setup and features. 203. Les diffrentes erreurs possibles sont : Erreur 21 ou Erreur 30 : Problme de connexion (cble mal branch) Erreur 24 : Problme sur le cble du moteur (mal branch ou abm) Erreur 25 : Levier de frein engag l'allumage (c'est a dire que lorsque vous allumez votre vlo et votre cran, il ne faut pas rester appuyer sur les leviers de freins) Salt Lake City, UT 84105 What is it? I am assisting my 10th grade grandson with a project he has at school. So, lets find out the common errors and their codes. Its a bitter truth that these useful electric bikes come with such error issues. If the problem persists, contact your eBike dealer. Some errors may have more or less similar solutions. 204. 0 Would you give us any feedback as to what your thoughts may be concerning what the problem could be and how to remedy it? Now you can solve these minor issues easily and quickly. Good Evening, Do I need tax, insurance or a licence to ride the e-bikes? Set to 100% on each level as a base. Saturday: 9am6pm Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. It's important to note that you can't raise the assistance of each power setting beyond 100% nor drop it below 30%. Here is the issue: after the ride I review my activity but I don't see any error message. New component detected not associated to this eBike system. To activate 'walk assist' mode simply hold Button B for 1-second. Within 1 mm of the speed sensor and the smooth side of the magnet should be facing the speed sensor. There are a few things to look over here. Select the Pulsometer option and follow the instructions. It's a tendency practiced by many riders. If error persists try a new charger. Common ebike errors may include: 1. 0000000016 00000 n I wish this was something I could just do via the app! David is the owner and the main Author of this site Electricalwheel. Shop our Selection of Bikes with Ebikemotion Drivetrains, I just bought an Orbea and downloaded the ebikemotion app. Check your battery voltage. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ive luckily have not had any issues. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up.