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I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Expert Tips on Getting Your Billing Superbadge - ITequality error, has anyone found any way around this? Start in setup. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Review the steps to create the 'Cloud Technical Team Support Process'. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. But I didn't complete it. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. 43 are for Admins. New Profile button, instead of hitting the Clone button on the Technical profile page. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned Already on GitHub? Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I have named and renamed it (Over and over and over). Below are tips and gotchas for each report / dashboard. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hi I am getting the below error. If you are short on time, start around the 20 minute mark. In fact, you need to have better coding style to pass the challenges. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Excellent statistics for your blog, thanks for taking the time to proportion with us. 1 is checked that should not be checked. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. I've had it take up to 24 hours :(. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Thanks a lot. I add wrong queue to Presence Statuses but I still have the same issue. I am not sure what I'm doing wrong? If easier, feel free to email me some screenshots- rebecca@capstorm.com. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Take a break, grab a snack, and watch this video. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Ive always thought this was pretty cool. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . R&D, A project with Daddy: My favorite daily process! Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I am glad that you figured it out. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Various trademarks held by their respective owners. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. 2 comments Closed . Thanks for the help! I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Did you start with a clone of the correct profile? For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Still stuck? Ask Question Asked 2 years, 8 months ago. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Look at the page layout and enable knowledge. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Make sure that the correct date range is selected. ", There are two options for email to case. Even after setting up support proc and presence status. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. The challenge says "add the option for agents to compose emails within the console while looking at a case". (might not matter)The biggie- violation action- Does need to be dynamically assigned. Hyatt Place New Taipei City Xinzhuang. I'll keep checking if I missed anything. R&D, A project with Daddy: My favorite daily process! this blog is beneficial and great information to share with us. The key word is "rename." Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. thing I could be missing?Thanks in advance! Thanks so much for responding. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Service Cloud Specialist Superbadge Challenge 2 Question Use the search o. Hello! Thanks. I am getting mad over this error now. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I have created also both categories. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Review the steps to create the 'Cloud Technical Team Support Process'.". Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. We can't find a field called 'Question Long Text Area'. I think it must have taken some time to register that I updated the values or something?!?!? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Empty the recycling bin. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Billing Topics (Billing_Topics) with Payments and Reimbursements. Service Cloud Specialist Superbadge - 4,5,6,7. But I have successfully created this service console in my playground. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. It's likely something simple like an extra character. Modified 2 years, 1 month ago. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. (The badge is all click, no code.) Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Tonight's challenge involves the creation of two processes. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time.