I want to ask if anyone know their custumer service valid e.mail ? You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Why can't I see my order or sale in my account? We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Both you and the company were insisting that you weren't in the wrong. Viagogo Questions (page 10) | ProductReview.com.au 3.1 Accurate Descriptions. To open a dispute: 1.Log in to your PayPal account. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. If an event is rescheduled to another date, your tickets should be valid. But, if you plan to do this, you must tell your ticket seller in advance. 'Don't buy tickets from Viagogo' - a warning from Martin viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. This is often referred to as mitigating your loss. Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 1.2 Ticketing Exchange. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Australian music stars warn fans of buying Viagogo tickets You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Ticket reseller Viagogo fined $7 million for misleading Australian This charge is in addition to the amount originally paid for the tickets. 2.15 Claims under the viagogo Guarantee. That helps us fund This Is Money, and keep it free to use. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. If this is also unsuccessful We will not offer a refund. Dec-23-2017 03:49 PM. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Viagogo - PayPal Community By browsing this website, you consent to the use of cookies. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) This will be deducted from your next payment. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Can you help me find out what has happened here? If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. I sold a ticket on Viagogo .. and need help - Tripadvisor viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. During this time, the Site will be temporarily unavailable. The companys full name, according to a well-placed source, is Global Experience Solutions. I had a flight delay, can I get compensation? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. viagogo - Buy & Sell Concert, Sport & Theater Tickets Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Why can't I see my order or sale in my account? Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. 6.10 Notices. 4.1 Double Posting and Removal of Tickets. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Is it safe to purchase tickets through Viagogo or another broker? These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Instead, write to them again: restate your claim, and the reasons for your complaint. Viagogo may have to pay back millions of pounds to fans We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. In this case they counted them as arrived the moment UPS scanned the tracking label. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Be the first to hear about special offers. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. What ticket resellers must do The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. The comments below have not been moderated. . . Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Additional information can be found in our FAQs and on the ticket details pages. Viagogo Reviews: What Is It Like to Work At Viagogo? 2.2 Registration. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. $39.99 a month + selling fees. 3.Click Dispute a Transaction. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. How do I unsubscribe from your newsletter? To sell tickets, a Seller lists the tickets in the Site database. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. What is the Viagogo booking fee? - Quora . Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Viagogo says it does this but takes no other steps to prevent the practice. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. 7.5 Miscellaneous. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). How do I edit my listing? Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Save as much as you can and opt for investment trusts over trackers. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. StubHub Sold to Smaller Rival Viagogo for Over $4 Billion You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Learn how. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. How do I delete my listing? Viagogo releases data showing huge scale of ticket touting I resold concert tickets and Viagogo is insisting it paid me - but I Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. the particular seat or standing area your ticket is for, including the block of seats and row number. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Limited access. 2.8 Work-life balance. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. viagogo Pay & benefits reviews Review this company. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Contact your bank or credit card company to verify the authorisation of payment to viagogo. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. I went back to Viagogo to ask for a refund. Court dismisses Viagogo's appeal on misleading representations and To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. 2.8 Pay & benefits. 6.11 Permitted use. Piggyback tickets may not be sold in the same listing. How sellers get paid Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Here is what happened. Ask a question about Viagogo in Booking Services. Ticket resale company 'determined to sit outside the law'