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Purchased jeans and a couple of tops from Ross, Lufkin, Texas. For example, if you report it within the first two days, you're liable for up to $50 of fraudulent charges. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. It was in new, mint, as-sold-as condition with the receipt. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. Manager Tells Me I Need My I.d. The person probably wants it back on their debit card (rather than a voucher). But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. NO ONE! Can exchange or store credit be provided without a reciept? Ross can you please help me out? NEVER WILL ENTER THE STORE AGAIN. Middle Class Tax Refund | FTB.ca.gov - California I honestly did not know that you did not honor it. If you want to sanitize the debit card but a refund the tags only. I took out the cologne and it was so small. A way would be to look at the surveillance cameras she said! I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Manager could have easily taken it back. The credit amount is to the asset, product or service provided in return for the note. If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. Boo hoo~! Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. What Happens After 30 Days? They refused because the receipt was one day off. I didn't even want a refund. ross return policy debit card $12,000 in 1858 worth today. Ross Returns and Refund Policies I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). My Godwhat happened to customer service? My mom returned a gift without a receipt. Suck it up and stop complaining. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. I said ok, but your not going to refund me over 1 day. 5 items, I paid no lower than $25 a piece. 2023 Ross Stores, Inc. All rights reserved. Still, where is my $2.24 or $2.25 tax return?!?! If your purchase was made using a debit or credit card, any refund is issued to that same card. It was credited back to my card. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. i also have my receipt but dated back from 2019. When it was time to do my return she told me she couldn't return it. Today, I thought, if nothing elsethey could at least grant me a store credit. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. 2) keep your receipts have all ross receipts in one place It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". Lets get started. It was in new, mint, as-sold-as condition with the receipt. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. For cards . They are providing sanitization to all customers and associates. BETTER FOR ME! As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. Fax: winchester disk was introduced in. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. That is not the department stores responsibility. Your refund will be processed via your original payment method. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. No MORE good quality and forget about cotton ones. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! She expressed a desire to simply get a credit to buy another dress that would fit. Refunds. A day hasn't passed by. Other similar brands like Michaels and Sams Club also offer returns without a receipt. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. When I got home and opened them it was to my attention that they were broken! Ross also offers an extended return period to their customers during the Christmas holidays. Who do I contact about this issue.? I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. I went back the following day with the receipt. To make way for new merchandise, we regularly mark down slow-selling merchandise. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. The first time they told that the manager was in the stores in the mornings. At the end of the day the Manager nor her team cared. Manager and associate both said "do what you gotta do." I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Be prepared to assembly, debit card company or debit cards. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I brought the shirts back with all of the tags and the original receipt. I said what about me? I have been shopping at Ross since I was 18. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . The cashier took the item without any questions and made the return. She told me that is manager on duty and the things have to go on her way!!! I went to the Ross in Ocala on the Blvd. She expressed a desire to simply get a credit to buy another dress that would fit. The refund will be initiated only if approved by their Refund verification system. Although I saw the 14.99 shorts, mine came up as clearance to .49. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. Money Network says to activate the card, you should call 1-800-240-0223 to set a 4-digit pin and get your balance, and sign the back of the card. This is why it is suggested you bring your items back ASAP for a return. As i've stated before, we don't have control over that, it's a corporate thing. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I bought two tops made of the same material but didn't not check for problems with them. Ross Return Policy: Here's What to Know - The Krazy Coupon Lady Can you help me locate merchandise? Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. The merchant then will issue a refund to the card used in the transaction, if your request is not denied. Contact the bank to recover funds. (ridiculous & unnecessary). While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. If you try to return something after 30 days youre NOT completely out of luck. They said no, unless I have a store receipt or proof that they were bought there at the store. The 2nd associate told the first one to leave and she took over. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Some banks take up to 14 days to return pre-paid debit card funds. Fine Jewelry, Swimwear and Lingerie Return Policy. I feel they could of made an exception since the product was clearly defective. I shop at ross often and spend way too much money to be insulted like this and will not be shopping here again! I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. You will get your refund in the same form as the payment method. Update- I did get the refund within a day or two of posting this, thank God. Good morning my name is Raymon. Ross will only offer an exchange in case the software turns out defective. They will get the message and trust me things will change. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. The refund will be initiated only if approved by their. Well, I'm not one of them!!! I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. Manage Settings It was a mess. I had to argue with store clerk. I will never shop in this store again. In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. I asked how many I had and what was the dollar amount. Unfortunate cause i did love the original patterns of the curtains i returned. She was extremely rude and I left store in extreme disappointment. When I went to exchange it was 31 days from purchase date. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. They advised that they could not make the adjustment. How long does a refund take to appear on my creditdebit. How to activate the MCTR debit card. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. How To Write a Return Policy (+ Free Template) (2023) - Shopify Ross usually takes returns that have no defects and puts them back on the floor. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. The subtotal on my receipt was $35.93. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. Any relationship counselor will tell u that. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. In terms of business, the company would lose money if we operated that way and the company would soon fall. If the items you are returning are worn, used, and altered, you will not get any refund. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. How Do Credit Card Refunds Work? | Bankrate She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. He said more than once - "What is required is a State or Federal ID and your ID is local". you don't want to look up the items one the receipt??? Ross Return Policy Receipt And Non-Receipt Returns. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. Can I return it? Sales clerks are not friendly and management is generally unhelpful. He added that he would accept the ID of her son who was with her. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. It's a fairly common practice among large retailers nowadays. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. However, mobile phones you purchase in-store or online are eligible for a refund or exchange within 14 days. I am in fact grateful to the owner of this website who has shared this fantastic Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. No receipt as they were gifts. You can return your Ross product to any of the Ross stores. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Debit cards using PIN will receive cash. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. It's my money and I have the right to return which ever item I am not pleased with. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. This is just one example. Went to Ross to return one item, had my receipt. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? 8. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. Essential; Dvd Little; Aunt cathy for ross debit cards. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. You will find a customer support desk in the store, they will help you in processing your return. It's like "Thanks for your money, now f*ck off!" They seem to find a bad reason. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. Purposes. Last Saturday, my mother asked me to take her to Ross. I purchased a purse on 5/15/16 and took it home. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. Ross Return Policy - Here's Why Ross Returns are Important I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. Ask for the discount for purchase and a lot of companies will still make that sale. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. I would like to know if I could exchange some gifts I got from Ross. Is that how it goes with their damaged items? Ross Return Policy [2023] Complete Guide Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. I felt discriminated against and for good reason that I will not go into here. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. The fox chapel in pgh pa is also doing a GREAT job. That's not ok bc didn't need to buy the items! So now my husband has this shirt that we have to fork more money out to get fixed. I am a Ross employee. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . In regards to Ross asking for your Drivers license number: its not illegal. Obviously it doesn't have price tag but some other tag. I buy at one and return to another without any problems. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? It's not rocket science. -All departments, affiliates, and employees of the College of Charleston who accept and process credit . However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase.